Learning and Assessment Kit-BSBIND301 Work effectively in an educational environment ELICOS Resources aggressive or abusive customers *

aggressive or abusive customers * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBOPS404 Implement customer service strategies BSBTWK502 Manage team effectiveness SIRXCEG004 Create a customer-centric culture BSBCMM412 Lead difficult conversations * We can develop additional elective units that are not listed on request (Please contact us for further information)

ACSF level descriptors to determine learner proficiency

Units of competency CHCLLN003 Support adult numeracy learning CHCEDU013 Facilitate adult learning and development CHCLLN002 Support adult language and literacy learning If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-BSBIND301 Work effectively in an educational environment ELICOS Resources aggressive or abusive customers *Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to