Learner Guide-AHCTRF308 Establish turf Session Plan aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency AHCLSK309 Implement animal health control programs AHCLSK307 Euthanase livestock AHCLSK301 Administer medication to livestock AHCLSK304 Carry out post-mortem examination of livestock AHCLSK331 Comply with industry animal welfare requirements AHCPLY307 Implement and monitor biosecurity measures in poultry production If you require RPL Kits with comprehensive benchmarking

family and carers HLTENN063 Apply nursing practice in the contemporary mental health care settings CHCCCS019 Recognise and respond to crisis situations CHCCCS003 Increase the safety of individuals at risk of suicide * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units CHCCOM006 Establish and manage client relationships CHCDIV001 Work with diverse people CHCLEG003 Manage legal and ethical compliance HLTAAP002 Confirm physical health status HLTAID011 Provide first aid HLTINF004 Manage the prevention and control of infection HLTMSG001 Develop massage practice HLTMSG002 Assess client massage needs HLTMSG004 Provide massage treatments HLTWHS004 Manage work health and safety Elective units BSBSMB403 Market the small business BSBSMB404 Undertake small business planning CHCMHS001 Work with people with mental health issues * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-AHCTRF308 Establish turf Session Plan aggressive or abusive customers SIRXCEG009Our learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce