Unit Knowledge Guide-SITXMGT005 Establish and conduct business relationships CUA aggressive or abusive customers SIRXECM002

aggressive or abusive customers SIRXECM002 Prepare digital content SIRXMKT002 Use social media to engage customers SIRXCHA001 Facilitate the change process If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUAAHL504 Deliver and monitor arts and health programs CUAAHL505 Adapt arts and health practices to meet participant needs CUADTM413 Apply safe dance teaching methods SISXDIS001 Facilitate inclusion for people with a disability * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCIRG219 Assist with low volume irrigation operations AHCIRG221 Assist with pressurised irrigation operations AHCWHS201 Participate in work health and safety processes Elective units AHCIRG220 Assist with surface irrigation operations AHCIRG222 Assist with pump and flow control device operations AHCSOL202 Assist with soil or growing media sampling and testing AHCWRK209 Participate in environmentally sustainable work practices AHCDRG202 Maintain drainage systems AHCMOM203 Operate basic machinery and equipment AHCPER209 Recognise characteristics of integrated plant and animal systems AHCWRK204 Work effectively in the industry AHCWRK205 Participate in workplace communications AHCWRK208 Provide information on products and services CPCPCM2040A Read plans and calculate plumbing quantities CPCPCM2043A Carry out WHS requirements CPCPCM2047A Carry out levelling If you require RPL Kits with comprehensive benchmarking

Unit Knowledge Guide-SITXMGT005 Establish and conduct business relationships CUA aggressive or abusive customers SIRXECM002Our unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner