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Units of competency SIRXCEG002 Assist with customer difficulties BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints SIRXPDK001 Advise on products and services If you require RPL Kits with comprehensive benchmarking
Units of competency AHCWRK401 Implement and monitor quality assurance procedures TLILIC0003 Licence to operate a forklift truck AHCWRK403 Supervise work routines and staff performance AHCWHS401 Maintain work health and safety processes If you require RPL Kits with comprehensive benchmarking
This is to ensure each component of the learning and assessment tools demonstrate relevance and currency in the industry and meet training package and regulatory compliance requirements
Units of competency CHCYTH004 Respond to critical situations CHCPRT002 Support the rights and safety of children and young people HLTAHW034 Provide healthy lifestyle programs and advice HLTAHW027 Provide information and strategies in sexual health for women HLTAHW012 Assist with prevention and minimisation of substance misuse HLTAHW026 Provide information and strategies in sexual health for men If you require RPL Kits with comprehensive benchmarking
Unit Knowledge Guide-UEERE0021 Provide basic sustainable energy solutions for energy reduction in residential premises AMP Units of competency SIRXCEG002 AssistOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner
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