SCORM Compliant Package-SHBXPSM002 Manage treatment services and sales delivery TLI policies and procedures in the

policies and procedures in the construction industry CPCCCA2002 Use carpentry tools and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

literacy and numeracy skills If you require RPL Kits with comprehensive benchmarking

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

Elective units BSBADM502 Manage meetings Group A BSBADM504 Plan and implement administrative systems Group A BSBADM506 Manage business document design and development Group A BSBPMG522 Undertake project work Group A BSBFIM502 Manage payroll Group A BSBCUS501 Manage quality customer service Group B BSBWOR501 Manage personal work priorities and professional development Group B BSBWOR502 Lead and manage team effectiveness Group B Additional electives BSBMGT502 Manage people performance Group B BSBSUS501 Develop workplace policy and procedures for sustainability Group B If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-SHBXPSM002 Manage treatment services and sales delivery TLI policies and procedures in the* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.